At Janush Studios, we strive to provide the highest quality photography and videography services. However, we understand that there may be occasions where refunds are necessary. Our refund policy outlines the conditions under which refunds will be issued.
1. Refund Eligibility
Refunds may be considered under the following circumstances:
- Service Cancellation by Janush Studios: If Janush Studios is unable to fulfill a booking due to unforeseen circumstances, a full refund will be issued.
- Client Cancellation: Refunds for client-initiated cancellations will be issued based on the timeline outlined in our cancellation policy.
- Quality Issues: If the client is dissatisfied with the quality of the delivered services, they may request a refund within 7 days of receiving the final product. This will be reviewed on a case-by-case basis.
2. Non-Refundable Items
Booking fees or deposits are non-refundable unless Janush Studios cancels the service.
- Costs incurred for special requests or custom orders that have already been fulfilled.
3. Refund Process
Submit a Refund Request: To initiate a refund, clients must contact us at [insert contact email] with their booking details and reason for the refund request.
- Review and Verification: Our team will review the request and verify the details. Additional information may be requested to process the refund.
- Approval and Processing: If the refund request is approved, the refund will be processed within 14 business days. Refunds will be issued to the original payment method.